A Study on User Experience of Unmanned Payment Kiosk System in Fast Food Restaurants
AUTHORS
Seungmin Lee, Namseoul University, Korea
ABSTRACT
Recently, domestic and foreign studies on the unmanned order payment system of the restaurant industry, which are rapidly growing recently, are insufficient. Therefore, there is a lack of understanding of users’ perception of unmanned order settlement system. The purpose of this study is to investigate the effect of user experience factors of unmanned order payment service of fast-food restaurant on satisfaction. Through this study, we can understand the psychology and behavior of users who use unmanned order settlement service and prepare a strategic foundation that can be used in various industries.
KEYWORDS
Kiosk, Unmanned order payment system, User experience, Satisfaction, Use intention
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