Optimized Analysis based on the Characteristics of Cross-Border E-Commerce Logistics Business
AUTHORS
Ali Harrison,Lakehead University, Canada
Simon Kortuem,Lakehead University, Canada
ABSTRACT
Due to the long span of cross-border e-commerce logistics, strict customs supervision, decentralized business links, and high frequency of shipments, its business hours are long and unevenly distributed. The direct consequence is a series of problems such as excessively long delivery time, unstable cycle, damaged or even lost packages, difficult returns, and exchanges, and high logistics costs, which seriously affect customers' online shopping experience. Aiming at the current problems of the cross-border e-commerce logistics business, the composition and influencing factors of the three indicators of timeliness, cost, and quality are analyzed. Proposed solutions to provide punctual, fast, low-cost, and high-quality logistics services for cross-border e-commerce customers. At the same time, it is proposed that optimization analysis based on customer business characteristics can achieve the best results and further promote the development of cross-border e-commerce.
KEYWORDS
Cross-border e-commerce, Logistics business, Optimization analysis
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