Impact of IoT on Capacity Efficiency and Customer Satisfaction
AUTHORS
Kamyab Khajeheia,Department of Computer, Islamic Azad University - Dashtestan Branch, Borazjan, Iran
ABSTRACT
The Internet of Things (IoT) has emerged as a pivotal force in driving the evolution of smart business practices. By leveraging IoT sensors, organizations can seamlessly collect critical data related to workplace activities, offering real-time insights into operational dynamics. Tracking key elements such as active personnel, customer behavior, and entry points to the workplace enables managers to optimize workflow efficiency and make informed decisions instantly. This transformative capability empowers businesses to maintain agility and enhance productivity. With its increasing prevalence, IoT has become a cornerstone of industrial strategies, transcending traditional approaches to business management. IoT-driven solutions allow for granular monitoring and analysis of processes, enabling businesses to address inefficiencies, forecast trends, and improve overall performance. Integrating IoT technology is reshaping how businesses operate in today's competitive landscape, from automating routine tasks to generating actionable intelligence. This article explores the intersection of IoT engineering and business management, presenting a framework for applying IoT strategies across diverse industries. Unlike traditional approaches that depend heavily on the specific nature of the business, IoT solutions offer a universal methodology adaptable to various sectors. The discussion highlights the practical implementation of IoT in areas such as supply chain management, customer engagement, resource allocation, and operational oversight. Through case studies and strategic insights, this study demonstrates how IoT can drive innovation and create value for businesses of all sizes and types, underscoring its potential as a transformative tool for sustainable growth and competitiveness.
KEYWORDS
IoT, IoT solution for businesses, Capacity efficiency, customer satisfaction
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