An Analysis on the Satisfaction and Perception of Performance Outcomes of the University Information Disclosure System
AUTHORS
Ho-Seub Lee,Professor, Division of General Education, Namseoul University, Cheonan, Korea
Suk-Yeol Lee,Professor, Division of General Education, Sookmyung Women’s University, Seoul, Korea
Jai-Young Shin,Department head, Office of Planning and Budget, Chung-Ang University, Seoul, Korea
ABSTRACT
The purpose of this study is to analyze the satisfaction and perception of performance outcomes of the university information disclosure system. This is to examine whether the university information disclosure system provides users with customized information and if it satisfies the public's right to know. To this end, this study surveyed a group of active users of the university information disclosure system (high school teachers, university professors, and university administrators) regarding the purpose of use, satisfaction, and perception of its performance. The survey analysis results show the highest-ranking purpose of use was to acquire various information about the university and to acquire information necessary for university research and evaluation. The overall satisfaction with the university information disclosure system is generally high. Upon analyzing satisfaction according to the purpose of use, the performance perception of the university information disclosure system was also high. However, the satisfaction of users with college admission information is relatively low. Also, compared to other outcomes, satisfaction in providing an opportunity for university selection was the lowest. The approach to enhance the enterprise agility of the university information disclosure system in the future needs to meet the information demands of two major groups. It is necessary to establish and implement a strategy that can meet the information needs on university admissions, of whom teachers are representative, and the information demands of consumers who need to select a university.
KEYWORDS
University information disclosure system, Satisfaction, Information needs, Purpose of use, Perception of performance outcome