The Influnce of Bank Counselors’ Experience of Verbal Violence on Self-concept
AUTHORS
Sang-Jin Lee,Doctoral Student, 48513 Graduate School of Information Systems, Pukyong National Univ. Busan, Korea
Ha-Kyun Kim*,Professor, 48513 Division of Business, Pukyong National Univ. Busan, Korea
ABSTRACT
This study is about verbal violence in the course of counseling at banks. Verbal violence is classified as violence in the course of counseling for people who have nothing to do with them. Language violence against irrelevant people is an improvised violence situation in which perpetrators and victims occur in various spaces. It refers to violence committed to others in a certain space. Language violence during the counseling process tends to be neglected due to its unclear substance, but the damage continues to increase. Various psychological studies of actual violence have been conducted in reality, but psychological studies of verbal violence have not been carried out much because they are simply considered. This study focuses on analyzing the relationship of influence on professional self-concepts through the psychological exhaustion of verbal violence experience during the consultation process of banks. The factors that determine the experience of verbal violence are the experience of violence, the experience of violence damage, and the attitude of violence. The collected data were analyzed by Smart PLS 2.0 using structural equations. The summary of the study is as follows. First, the experience of violence has had a significant impact on psychological exhaustion. Second, the experience of violence damage had a significant impact on psychological exhaustion. Third, violent personality had a significant effect on psychological exhaustion. Fourth, psychological exhaustion had a significant impact on professional self-concepts. In order to solve the problem of overcoming professional self-concepts, differentiated efforts in the experience of violence, violence victimization, and violent attitude are needed in consideration of verbal violence experiences. Related organizations seeking to address verbal violence need to study various opinions on the causes affecting verbal violence behavior.
KEYWORDS
Experience of violence offender, Experience of violence victim, Attitude of violence toleration, Psychological exhaustion, Professional self-concept
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