Communication Competency on Among Korean Clinical Nurses working in small- and medium-sized hospitals
AUTHORS
Mi-Young Moon,
ABSTRACT
Objectives: This study was undertaken to investigate communication competency of clinical nurses working in small- and medium-sized hospitals. Methods: The participants were 187 clinical nurses working in 7 small- and medium-sized hospitals. Data were collected from September 18 to October 20, 2017 and analyzed using the SPSS 21.0 program. Results: As for the differences among communication competency by general characteristics, communication competency differed significantly by satisfaction with the current department (p=.006). They scored 3.41±0.44 for communication competency. As for the mean of the 15 sub-factors, they scored 3.81±0.70 for responsiveness, 3.81±0.60 for concentration, 2.97±0.70 for interaction management, and 3.18±0.58 for turnover intention . Conclusion: The findings of this study support the importance of the communication competency of clinical nurses working in small- and medium-sized hospitals for efficient human resource management, Studies for developing programs to facilitate communication competency of clinical nurses are highly recommended.
KEYWORDS
small- and medium-sized hospitals, nurses, communication competence
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